Outsourced ICT

Why buy from the National Public Sector Framework?

This framework is an education-focused route to market for outsourcing your managed ICT services.

Suppliers on the framework include a range of local and national managed service providers (MSPs) who have a breadth of knowledge, experience and skills. The MSPs are skilled in utilising systems, communication, flexibility and innovation in order to provide a high-quality outsourced ICT service. The service will be carefully managed through a close provider/client relationship.

You can also use the independent consultancy framework lot to gain an objective recommendation on ICT service systems, processes and policies. Through the appointment of a consultant, your institution may gain efficiencies and cost savings when outsourcing a managed ICT service.

The framework scope includes but is not limited to:

  • Remote and on-site support service provision for proactive and reactive support, including: monitoring, incident managing, testing, fault fixing, backup and disaster recovery, data protection, patch management
  • IT asset and configuration management, release management
  • Supporting staff with new IT developments, IT procurement, service integration and management, set up and installation of IT equipment where there is an on-site requirement, advice
  • Project management and development of IT strategies and refreshment
  • Assessment of security loopholes, obsolete assets, inefficiencies
  • Making recommendations such as suggesting appropriate hardware, software, systems, service levels, maintenance, servicing
  • Consultancy design services where a solution is yet to be defined. This includes the appointment of an independent consultant who will offer objective recommendations in a final report as a result of fact-finding, data analysis, information system requirements and defining project objectives
  • Suppliers on the framework can provide support to varying extents based on your institution’s requirements and may cover the following IT areas: hardware, networks and infrastructure, telecommunications, software services

It was awarded on 7th June 2021 and runs to 6th June 2025.

The framework provides added value throughout when compared to other public sector frameworks. The framework is:

Designed by experts

  • This framework has been developed by experts in the field who have many years of operational experience across a range of public sector organisations

Safe

  • The framework is compliant with The Public Contracts Regulations when it is used according to the guidance provided
  • You can be sure that our list of pre-vetted suppliers are of the highest quality and have been through a rigorous selection process in order to get on to the framework

Supportive

  • A dedicated help desk service is available to users of the framework. The service helps users to use the framework and offers advice on the mini-competition process and contract management issues. In addition to the help desk, the framework has a further competition support service which can:
    • Undertake a further competition on behalf of a framework user (if the user doesn’t have the skills or the resources to undertake the further competition themselves)

Or:

  • Provide a further competition documentation review service to ensure the documentation is fit for purpose prior to commencement of the further competition

Who can use the Framework

  • Central Government, Local Government & Public Corporations
  • Local Authorities
  • Police, Fire & Rescue Services
  • NHS Bodies in the UK
  • Hospices in the UK
  • Registered Social Landlords (Housing Associations)
  • Third Sector and Charities in the United Kingdom
  • Citizens Advice in the United Kingdom
  • Non-Departmental Public Bodies
  • National Parks Authorities

Supplier Directory

How can I use this Framework

Please login or register to use this framework.

Crescent are part of the CPC and operate on a not-for-profit basis.

Further details are available within the User Guide.

Contract Management

Should you require any further support with this framework please contact us: