Torus, the North West’s largest affordable housing provider, reinvests its profits to generate meaningful social impact to grow stronger communities. With a portfolio of 40,000 homes and over 1,650 employees, Torus stands as one of the fastest-growing developers in the housing sector.
Carole Rabone, Torus’ Category Manager, who has extensive experience in the ICT category and a clear understanding of her organisation’s needs, registered on Crescent Services’ website to utilise our Corporate Software framework for procuring Financial Management Software.
After signing up, Carol was contacted by Sharia, a Crescent Services procurement advisor, who arranged an introductory Teams meeting as part of our induction process. During this meeting, Carol was guided through the framework’s user guide, and key documents were highlighted to ensure she had all the necessary information.
Carol had some questions which were answered during the meeting and a communication channel was established with Sharia to maintain ongoing support throughout tender process. Carol initially opted to use Torus’ internal e-procurement platform for pre-market engagement, but supplier interest was limited. Sharia then contacted suppliers on Carol’s behalf, speeding up their engagement with Torus.
Following a pre-market engagement, Carol communicated Torus’ requirements to the suppliers and initiated a competitive tender process. Once the bids were received, thorough evaluations were conducted, and a supplier was ultimately awarded the contract.
During the clarification stage, Crescent Services’ Contract Manager, Jane Edwards, provided additional support by assisting with discussions around the call-off terms, ensuring a smooth finalisation of the contract.
Carol successfully fulfilled Torus’ procurement needs through Crescent Services’ procurement support and compliant Corporate Software framework.
Are you looking for a compliant framework or would you like to find out more about our range of procurement services? Get in touch with the Crescent Services team today